Your Main Mission:
– Delivering a seamless customer experience while assisting customers with their inquiries with the required tool set preferably remote assistance.
– Ensure a seamless customer satisfaction by promptly addressing inquiries, concerns, and providing post-sales support.
– Effectively communicate technical information to non-technical customers.
– Demonstrate the value proposition of our offerings to address customer challenges and requirements.
– Gather feedback from customers regarding their experience and use it to improve processes and services.
– Proactively follow up with customers to ensure satisfaction after issue resolution.
– Develop a deep understanding of the technical aspects of the products or services offered.
What are we looking for?
Above all, a cheerful, confident, and passionate Customer Service Support team eager to assist our clients with their inquiries and concerns.
Successful candidates must provide:
– A bilingual profile:
* Fluent English (speaking and writing),
* C1 in French language (speaking and writing),
– Previous experience in a similar role,
– Customer-focused with excellent interpersonal skills.
– Strong communication and presentation skills.
– Proven experience in technical assistance and also preferably sales in a similar industry.
